ak996 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how ak996 collects, uses, and protects your data.
Introduction and Scope of Policy
1 Introduction
ak996 ("we", "our", "platform") provides a safe and reliable online gaming service for players in Bangladesh. This privacy policy ("policy") explains how we collect, use, and protect your personal information.
By visiting our website ak996.lat or using our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact our support team.
What Information We Collect
Personally Identifiable Information
During account registration and verification, we collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification — to confirm 21+)
- Email address
- Mobile number
- National ID or passport number (for KYC verification)
- Current address
Financial Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay mobile banking number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Date and time of deposits and withdrawals
Technical Information
When you use our platform, the following is collected automatically:
- IP address and device information
- Browser type and version
- Operating system information
- Cookies and session data
- Page visit times and navigation patterns
Gaming Activity Information
To ensure fair service, we record:
- Game history and results
- Bet amounts and frequency
- Bonus usage details
- Duration of gaming sessions
- Responsible gaming limit-setting history
How Your Information Is Used
3 Purpose of Data Use
ak996 uses your personal information only for the following lawful purposes:
- Creating and managing your account
- Age verification (confirming 21+) and completing the KYC process
- Processing deposit and withdrawal transactions
- Managing bonuses and promotions
- Providing customer support (24/7 live chat and email)
- Preventing fraud and money laundering
- Ensuring responsible gaming
- Meeting legal obligations
- Maintaining platform security and stability
- Improving and personalizing the service
Data Sharing and Disclosure
4 Sharing Information with Third Parties
ak996 may share your information with third parties only in the following limited cases:
Payment Processors
The minimum necessary information is shared to complete financial transactions through bKash, Nagad, Rocket, and Upay. These organizations follow their own privacy policies.
Legal Authorities
Information may be provided to relevant authorities in the case of a court order or legal obligation, fraud investigation, or enforcement of anti-money laundering laws.
Technology Service Providers
Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe) are under contract with us and are required to comply with strict data protection standards.
Cookie Policy
5 What Cookies Are and How We Use Them
Cookies are small text files stored in your browser that help us improve the quality of our service. ak996 uses the following types of cookies:
You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
Data Security Measures
6 Our Security Practices
ak996 uses industry-standard security measures to keep your information safe. Our platform is protected with SSL encryption technology, which encrypts all data exchanged between you and our servers.
SSL encryption
All data is protected through 256-bit SSL encryption.
Firewall Protection
An advanced firewall system prevents unauthorized access.
Monitoring System
24/7 security monitoring and detection of suspicious activity.
Access Control
Only authorized personnel can access the required data.
Data Retention Period
7 How Long Data Is Kept
ak996 retains your information only for as long as necessary. The retention period depends on the type and purpose of the data:
- Account information: Retained while the account is active and for a specified period after closure as required by regulatory obligations.
- Financial transaction records: Retained for a specified period in accordance with legal and regulatory obligations.
- Technical logs: Generally kept for a short period and deleted after security analysis.
- Communication records: Kept for as long as necessary for customer support and dispute resolution purposes.
If you request account closure, we will arrange to delete your personal information as quickly as possible, though some data may need to be retained for a specified period due to legal obligations.
Your Rights and Choices
8 Your Rights Regarding Your Data
As an ak996 user, you have the following rights regarding your own information:
Right to Access
You can request to know what information we hold about you.
Right to Rectification
You can request correction of inaccurate or outdated information.
Right to Erasure
In certain circumstances, you can request that your information be deleted.
Objection to Processing
You can object to the use of your information for certain purposes.
To exercise any of the above rights, please contact our support team. We will process your request within a reasonable time. In cases of legal obligation, some requests may not be fully fulfillable.
Protection of Minors
9 Policy Regarding Those Under 21
ak996 is for users aged 21 and above only. We do not knowingly collect any information from minors. Age verification during account registration is mandatory.
If we have reason to believe that a minor has created an account, we will immediately close that account and delete the collected information.
Policy Changes and Updates
10 Privacy Policy Updates
ak996 may change or update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the platform.
Continuing to use our services after the updated policy takes effect means you are considered to have accepted the terms of the new policy. We therefore recommend visiting this page regularly.
If you have any questions about changes to the policy, please contact our support team.
Have a question about data protection?
Our support team is always ready to help with any questions or concerns about this privacy policy.
Email: [email protected]
Support in Bengali is available via 24/7 live chat.