Safe Gaming Policy

ak996 Responsible Gaming —
Enjoy the Game, Stay Safe

Gaming is entertainment, not an obligation. ak996 always places the wellbeing and safety of players as its highest priority. On this page, learn how you can keep your gaming habits in control.

Why is Responsible Gaming Important?


Online gaming is a popular form of entertainment for many people. However, some individuals may over time let gaming go beyond their control, which can have a negative impact on their personal, family, and financial life. ak996 believes it is our responsibility to ensure a healthy and safe gaming environment for every player.

As part of our responsible gaming commitment, we have put in place deposit limits, time-outs, self-exclusion, and 24/7 support. All of our safety tools and guidance are set out in detail below.

Important Warning

Gaming is for entertainment only. Never chase losses or game with borrowed money. If your gaming is starting to affect your daily life, relationships, or financial situation, contact our support team immediately.

Our Safety Tools


Deposit Limit Setting

You can set your own daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period, which protects you from impulsive decisions.

Time-Out

If you feel tired or under pressure, you can temporarily close your account for anywhere from 24 hours to 30 days. No login or deposit will be possible during this time. Once the period ends, your account will be reactivated automatically.

Self-Exclusion

If you feel gaming is going beyond your control, apply for self-exclusion. You can close your account for 6 months, 1 year, or permanently. Opening a new account during self-exclusion is not permitted.

Age Verification and 21+ Policy

ak996 strictly follows a 21+ age policy. Age verification must be completed at the time of registration. No one under the age of 21 may game on our platform — this policy applies without exception.

Gaming History Review

You can view your full gaming history, deposit and withdrawal records from your account dashboard. Review your spending patterns regularly and set your budget responsibly.

24/7 Support and Guidance

Our support team is available in Bangla 24 hours a day, 7 days a week via live chat. Do not hesitate to share any gaming-related concerns or issues — we are always here for you.

21+

For those aged 21 and above only

ak996 is an adult gaming platform. Legally and ethically, we do not permit anyone under the age of 21 to use our services. Parents are requested to use parental control software to prevent children and teenagers from accessing gaming platforms.

Warning Signs of a Problem


If you notice the following signs, it is time to be cautious about responsible gaming:

  • Repeatedly playing in an attempt to recover lost money
  • Hiding your gaming from friends or family
  • Gaming while neglecting work, studies, or family responsibilities
  • Placing bets with borrowed money or by drawing on your savings
  • Feeling restless or anxious when not gaming
  • Gaming for long periods every day or almost every day
  • Repeatedly spending beyond your set budget

Healthy Gaming Habits


Responsible players follow these habits:

  • Set a separate budget for gaming and do not exceed it
  • Plan not to game for more than a set amount of time each day
  • See gaming as entertainment, not a source of income
  • Spend time with family and friends and keep up other hobbies
  • Avoid gaming when you are stressed or feeling low
  • Review your gaming history regularly
  • If in doubt, talk to our support team

Use the Safety Tools — 4 Simple Steps


1

Log In to Your Account

After logging in to ak996, go to your profile or settings menu. Look for the "Responsible Gaming" section there.

2

Set Your Preferred Limits

Set daily, weekly, or monthly deposit limits or session time limits. These limits take effect immediately.

3

Take a Break When You Need One

If you feel you need a short break, choose the time-out option — from 24 hours up to 30 days. For a longer-term need, apply for self-exclusion.

4

Get Support Without Hesitation

If you have any issues or need help using the tools, contact us via our 24/7 live chat or email us at [email protected]. Our team is always ready to assist you in Bangla.

Financial Limits and Guidelines


Deposit Information

Minimum deposit amount is ৳500. Deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer.

You can set your own maximum daily, weekly, or monthly deposit limit. To increase this limit, a cooling-off period must pass, which protects you from impulsive decisions.

Withdrawal Information

Minimum withdrawal amount is ৳800. Withdrawals are generally completed within 1 hour.

As part of responsible gaming, we recommend that when you win, withdraw a set amount and keep the rest in the bank. Avoid putting all your winnings back into bets.

Need Help? We Are Here


Support Contact

If you feel gaming is causing a problem — whether for yourself or a loved one — contact us today. We are ready to listen with empathy, not judgment.

Live Chat — 24/7 support in Bangla
Self-exclusion and time-out requests are processed immediately

Our responsible gaming team keeps your information completely confidential. Asking for help takes courage.

Frequently Asked Questions


Responsible gaming means using gaming only for entertainment — not as a source of financial gain or a way to escape everyday problems. It includes sticking to a set budget, managing your time, and seeking help when needed.

Log in to your ak996 account and go to your profile settings. You will find the deposit limit option under the "Responsible Gaming" section. Set a daily, weekly, or monthly limit there — the change takes effect immediately.

For self-exclusion, contact us directly via live chat or email at [email protected]. Let us know your preferred duration (6 months, 1 year, or permanent) — our team will action your request without delay.

A time-out is a temporary break — from 24 hours up to 30 days. Once the period ends, your account is reactivated automatically. Self-exclusion is a longer-term and more serious step — it can last from 6 months up to permanent, and opening a new account is not permitted during this period.

Start by having an open conversation with them. Let our ak996 support team know via email or live chat — we can also help on behalf of a loved one. For professional mental health support, contact a local healthcare centre in Bangladesh.

The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800. Withdrawals are generally processed within 1 hour. As part of responsible gaming, set your own deposit limit in advance.

Enjoy Safely — Start Today

Play responsibly and enjoy the entertainment gaming experience at ak996. Explore all our game categories and casino — get the most enjoyment while staying within your limits.